In this book, the reader has the opportunity to familiarize themselves with the basic concepts of Total Quality Management, quality assurance and management systems, the ISO 9000, ISO 14000 and HACCP standards, the application of Total Quality principles in Greek businesses, the most important quality improvement techniques, customer-consumer satisfaction indicators, comparative standardization-evaluation (benchmarking), and more.
The revised edition includes, among other things, the efforts of the country's public sector to modernize public administration in light of the rapid changes in society and the economy.
Total Quality Management, a concept that many see as subjective, is subject to continuous improvements and adjustments. The parameterization and adoption of its principles must be a top priority for managerial executives and decision-makers at a time when chaotic theories seek ways to assert their presence.
Total Quality Management is presented in this edition as a modern "management model," whose success depends on the rational and effective achievement of the combination of all production factors of an economic unit.
The author's ambition is for this book to serve as a stepping stone and a platform for extensive discussions and reflections among the academic community and managerial executives, so that the fundamental principles of TQM can be directly applied by both public and private sector business units.
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