The vacuum cleaner, one year after purchase, started shutting off during operation. It works for 5 minutes and then stops. To operate again, it needs to cool down. I tried to take it to the official service center but was informed that it must go through Skroutz to the store from which it was purchased, and from there to be sent for repair. Note that the store from which the purchase was made is based in Bucharest. It is unacceptable that, during the purchase of a product, it is not mentioned that in case of malfunction, its warranty is not recognized in Greece.
I have suffered incredibly with a simple return request. Although I provided clear information and instructions for the pickup, repeated mistakes were made regarding dates, times, and location. Despite multiple attempts to communicate, both by phone and email, I was neither served nor received a response.
The process has dragged on for days without any update or responsibility. Very poor service experience for something that should have been simple and immediate.