For the condition in which I received the product, the main responsibility definitely lies with the store. However, taking into account the fact that the tags are still on the shoe, how is it possible for it to be so wrinkled and stretched out, as if it has been used for a long time?

Well, some lady wrote that they are heavy for everyday use and tight on the foot, and I was convinced that I would need to send them back since I have a large foot and nothing fits me without pressing. When I received them, on the contrary, I found that the shoes were very light and comfortable, and they hadn't even stretched yet. They are among the few shoes that didn't bother me to take the shape of my foot. I wear them every day for many consecutive hours. Nice quality on the upper part. The sole wears down easily if you're not careful and leaves some black marks on certain floors. Very soft step otherwise. Super.
Update: after about 2 weeks (7-8 uses, the entire sole of the left shoe completely came off, and I think it's due to the quality of the sole as I mentioned above. I think others have also mentioned that they came off. What a pity. While I initially gave it 5 stars, I had to change it.

Heavy for everyday use, the heel does not follow the movement of the foot due to its shape, they are very tight high, the sole came off from the first week, okay maybe it happened to this specific pair, the inner sole is relatively comfortable