Soft. I bought it for my daughter. We liked it a lot. This year I bought one for myself. But you have to change all the pillowcases, for bigger ones. Because the material inside doesn't spread well. And without a protector. Be careful when washing. I washed them as instructed. And in the end, the material gathered in the middle. Next time, hand wash only.

I am one of those who constantly change pillows .. I sleep on my back, on my side, face down .. so it's hard to find the perfect one .. this one is very good, for its price I would say flawless (I have thrown away much more expensive ones). Quite fluffy, soft and well-made.