A wall of silent hatred isolates you from someone you love. You hear an argument in which neither side seems to listen to the other. Your mind drifts to other thoughts when people talk to you. People Skills is a communication skills manual that can help you eliminate these and other communication issues. Author Robert Bolton describes the twelve most common communication barriers, showing how these "roadblocks" damage relationships by increasing defensiveness, aggressiveness, or dependency. He explains how to gain the ability to listen, assert yourself, resolve conflicts, and solve problems with others. These skills will help you communicate calmly, even in emotionally charged situations. People Skills will show you:

• How to meet your needs using simple assertion techniques
• How body language often speaks louder than words
• How to use silence as a valuable communication tool
• How to de-escalate family conflicts, lovers' quarrels, and other tense discussions

Innovative and practical, People Skills is filled with actionable ideas you can use to improve your communication in meaningful ways, every day.