The organizational function is complex. No single theory or model of organizational behavior has emerged as the best or most practical. Thus, managers, when trying to understand, interpret, and predict behavior, must be able to explore and diagnose organizational situations.

The eleventh edition of the book Organizational Behavior and Management encourages the development of these exploration and diagnostic skills. The authors also present the most contemporary theories, research, and applications, while maintaining classic achievements in the field of organizational behavior.

New features of the 11th edition: Addition of current/relevant topics, including statistics on the diversity of the population and workforce in the U.S. for the next 40 years. Leading global cities and their significance in the global business environment. How to retain the millennial generation, which tends to switch jobs every two years. Attention to Generation Z, which will soon enter the workforce.

The scandals surrounding Volkswagen's emissions. Companies like Adobe and General Electric eliminating annual performance reviews. Support and inclusion of LGBTQ employees in the Wells Fargo workforce. Current statistics on cases of violence, sexual harassment, and discriminatory behavior in the workplace. The rising number of telecommuters and "super commuters." The WeChat revolution in China. The use of cloud computing to connect members of virtual teams around the world and CEOs using social media to communicate with employees and customers.

Most case studies at the end of the chapters have been updated. Two new cases have been added to replace cases used in the previous edition: Case Study 1.1, "REI Tells Employees to Get Outside," and Case Study 10.1, "Zappos Eliminates Managers." Many of the book's frameworks—“What You Know,” “What You Learned,” “Global Organizational Behavior,” “The Value of Organizational Behavior,” “You Decide,” and “Information You Can Use”—have been updated or replaced with current topics and issues facing managers.

Includes: The Field of Organizational Behavior - Effective Managers Understand Organizational Behavior - International and Organizational Culture - Understanding and Managing Individual Behavior - Individual Differences in the Workplace - Perceptions and Attribution Causes - Motivation - Job Design and Performance - Evaluation and Rewards Affect Behavior - Managing Workplace Behavior - Managing Workplace Stress - Group Behavior and Interpersonal Influence - Team Dynamics - Conflict Management and Negotiation - Power and Power Relations - Organizational Processes - Effective Communication - Decision Making - Leadership - Organizational Design, Change, and Innovation - Organizational Structure and Organizational Design - Managing Organizational Change - Quantitative and Qualitative Research Techniques for the Study of Organizational Behavior and Management Practice - Glossary - Index.