Detailed Review of the Vacuum Cleaner

This particular vacuum cleaner is truly excellent! Below I will mention its positive features, as well as a significant negative I encountered.

POSITIVES:

Flexible & Easy to Store: It separates into three pieces, allowing for easy storage. You can use it as a full vacuum, just with the handheld part, or with the handheld and the stick, without the base.
Easy bin emptying: The bin is cleaned very easily, without hassle.
Built-in lighting: It has a light at the base, which is extremely useful for dark or hard-to-reach spots.
Adjustable power: Offers 3 intensity levels for customized cleaning.
Two cleaning modes: There is a separate setting for carpets and floors, preventing the brush from spinning where it’s not needed.
Excellent value for money: It is one of the top vacuums in its category.

NEGATIVES:

The only negative I encountered was customer service. When I received the vacuum, two small accessories were missing. I tried to contact them via email and phone, but the wait was exhausting—it reached 8 hours! Even though I tried for a week, I received no response. In the end, I gave up due to lack of time. Tip: Check your package carefully as soon as you receive it!
If it weren’t for the issue with the accessories and customer service, I would have given it 5/5. However, due to the company’s indifference, I’m deducting one star and giving it 4/5!

---

UPDATE 1 (28/12/23):

After a few days of daily use, I have to say the vacuum is fantastic! It hasn’t shown any problems and works perfectly!

UPDATE 2 (01/06/24):

I’ve now been using it for 7 months and I can say with certainty that it’s a real "workhorse"! It works daily, has served me incredibly well, and hasn’t shown any faults. I highly recommend it!

UPDATE 3 (10/3/25):

There are absolutely no issues after a very long time of use! It’s like new!

UPDATE 4 (01/02/2026):

It works just fine and there are no issues! I’ve had it for about 3 years!

I return after about a year. The performance of the vacuum remains the same, but there was a need to change the filter. Black & Decker in Greece does not provide any contact phone number on its website, but refers you to the KOUMBIS partner (Ilion) for household appliances. I ordered the filter from this company and it has not arrived for a month now. I called them again today and they informed me that they do not have spare parts in stock in Greece, but they order them from England. Goodbye to Black & Decker. A month now and still no filter! Imagine what will happen if someone needs to use the warranty in case of damage.

STAY AWAY FROM BLACK & DECKER PRODUCTS. YOU WILL NOT FIND SPARE PARTS AND YOU WILL RECEIVE POOR SERVICE FROM THE KOUMBIS COMPANY. BLACK & DECKER IS NONEXISTENT IN GREECE.

ONE STAR DUE TO NONEXISTENT SERVICE AND LACK OF SPARE PARTS.

----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

After a few days of daily use, I would like to mention the following:
+ Lightweight and flexible, it's a breeze to clean the entire house.
+ It has a wall mount where it can permanently sit with the charger plugged in, and it takes care of keeping the battery in good condition. No need to plug/unplug the charger.
+ The battery is removable, and if you have a tool of the same brand that uses a similar battery, you can use it as a backup and even swap them.
+ The battery is more affordable compared to other brands at around 35 euros, so you can get a second one for emergencies. Batteries for other brand vacuums cost around 80 euros.

- 5 hours of charging time, could be a bit faster.
- The dustbin detaches too easily, so if you accidentally push it, it falls to the floor, opens, and spills all the dust. It's difficult to clean up afterwards. I solved this problem by securing it to the handle with a scratch. However, it's a major design flaw.
- It doesn't have extra attachments, such as a brush for curtains, like most vacuums do. It only comes with a tool for crevices, but it doesn't suck up much with it.
- The battery lasts for 58 minutes on the first power level, which doesn't do much, 25 minutes on the second level, which I generally use, and 16 minutes on the third max level, which is for heavier dirt/dust. For example, because I have a cat, it sometimes throws the litter outside, and that's when I need the third level and a bit of patience.
- If you don't clean the dustbin regularly, the performance dramatically decreases.
- It works well on hard floors like parquet and tiles, but it's mediocre on carpets. Also, the rotating brush does all the work, so if you deactivate it, even on the max power level, the suction is poor. Of course, you deactivate it on carpets, so it does a mediocre job.
- It doesn't stand upright on its own, only on the wall mount.

Personally, it suits me for everyday use. Of course, I have hard floors in my house. I clean it frequently, for example, every 3 days, to maintain its performance, and I secured the dustbin with a scratch to prevent accidental spills. It is lightweight and flexible. For a quick everyday cleaning and whenever my cat makes a mess with sand, it works great.

Given the above shortcomings, I consider it expensive for what it offers. I just hope it has durability over time. I will write comments again after a reasonable period.

P.S. After 8 months of daily use, the performance of the vacuum cleaner or the battery does not seem to have decreased. Everything I mentioned above still applies. I just want to add that if a hard small object gets stuck in the brush, like a toothpick, the spinning of the brush will wear it down and leave scratches, so be careful about what you vacuum. It only works for dust, dirt, hair, and maybe sugar, coffee, crumbs, etc. Keep away from larger debris, pick those up first.